This Limited Edition gift set comes in a beautiful white embroidered case and contains: Matis Paris Authintik-Beauty – 50ml The iconic MATIS skincare product, with its enveloping texture, blends into all skin types. It helps repair, stimulate, moisturise and protect. RECIEVE FREE Matis Paris Hyalu-Lips – Tube with applicator 10ml A sensory balm to nourish,…
Turn your bathroom into a small spa with Wild Hare Salt & Flowers Set. An ordinary bath will become an extraordinary ritual for body and soul. In elegant gift boxes you will find colour-matched: – Bath Salt 350g ( Ylang Ylang, Lemon & Orange) – 8 Soap Roses – 8 Soap Sunflowers. (Due to supply…
This luxury gift box contains a box of 5 self-heating eye masks, a full-sized organic candle that will burn for over 30 hours plus a rose quartz crystal to hold close to your heart and Crystal Singing Bowl music for total at-home relaxation. WHAT’S INCLUDED: 1 box of 5 Amour Eye Masks, 1 160g Amour…
This luxury gift box contains a box of 7 self-heating eye masks, a full-sized organic candle that will burn for over 30 hours plus a rose quartz crystal to hold close to your heart and Crystal Singing Bowl music for total at-home relaxation. WHAT’S INCLUDED: 1 box of 5 Luna Eye Masks, 1 160g Luna…
This luxury gift box contains 2 boxes of 5 self-heating eye masks, a full-sized organic candle that will burn for over 30 hours plus a rose quartz crystal to hold close to your heart and Crystal Singing Bowl music for total at-home relaxation. WHAT’S INCLUDED: 1 box of 5 Amour Eye Masks, 1 box of…
This pretty pink box contains 3 of our top selling products. The Spongellé Boxed Flower Bulgarian Rose is specially formulated to cleanse, exfoliate, massage and nourish the skin, from neck to toe. Spongellé’s unique body wash infused buffers change instantly as you squeeze under running water, from a sensual exfoliating massage texture to as soft…
Give your hands, lips and eyes the love they deserve with this gift set expertly formulated with peptides, plant collagen, hyaluronic acid and plant actives. Spongelle French Lavender Hand Cream The Spongellé Hand Cream French Lavender will help soothe, nourish and hydrate hands and cuticles. The intensive, moisturising formula is enriched with hyaluronic acid, shea…
Hand and nail care at its best including Mii Hand Serum and Mii Nourish and Nurture Nail and Cuticle Oil Receive Mii Nourish oil completely FREE while stocks last. Mii Care and Caress Hand Serum Skin drinks in our rich and deeply nourishing hand serum to help restore a more youthful appearance to tired, dull…
Wheat bags have been used in alternative therapy for many years. Wheat has a unique cellular structure which can absorb heat or cold quickly and then release it evenly they can help conditions such as arthritis, menstrual pains and aching joints An excellent and safe alternative to hot water bottles, just pop in the microwave…
The perfect gift for someone who needs a little self care and relaxation Includes the following: anti-aging serum masks that restores your skin to its natural beauty in 20 minutes. The high saturation of anti-aging ingredients uses the principle of occlusion to fill dehydration wrinkles, relax features and revive skin’s radiance. Key Ingredients: Hyaluronic acid, Collagen, Aloe…
The ultimate luxury gift for that special person in your life. This 2 hour experience includes the following: 1. A welcome drink will be offered while a full, detailed skin consultation is carried out. 2. The Skin Analyzer gives a complete diagnosis of the skin by taking cross section photos of the skin giving a precise and personal…
Matis Paris The Cream 50 ml – Absolute anti-ageing care with Caviar and Damask rose, offers a unique, global anti-ageing solution. Its formula blends all the power of French caviar, known for its rich content of omega-3, proteins, minerals and vitamins, with marine collagen, which boosts fibroblasts. With this purchase you will recieve Free – Matis Paris The Eyes…
A gift for that person who struggles to get to sleep This set includes the following: Fall Asleep roll on blend of aromatherapy oils including Lavender, Chamomile and Neroli 2 Sensory Retreats Dreamy Eyes self heating eye masks to relax and soothe Lavender hand made soy candle 2 Pukka organic night time tea bags
A luxury gift for that person who struggles to get to sleep. This set includes the following: Himalayan salt crystals with rosemary, lavender, geranium, camomile, ylang ylang and dried petals Bliss Sleep Aromatherapy mist Fall Asleep roll on blend of aromatherapy oils including Lavender, Chamomile and Neroli 3 Sensory Retreats Divine Eyes self heating eye masks…
The easiest way to book your treatments is by sending a WhatsApp message or calling 020 8763 2099. This service is available 24/7 however replies will be made during work hours only and please be aware that if we are currently serving a client or the salon is closed, we may not be able to take your call. If you leave a short message and your contact details we will respond as soon as possible.
Once you have made an appointment you will receive a confirmation message with the treatment booked along with the date, time of your appointment.
Reminders will be sent out 24 hours prior to your appointment via WhatsApp.
If booking over the phone we require a 50% booking fee.
If you have gift vouchers for your treatment, please have your voucher number to hand and we can reserve your appointment with the voucher credit.
For appointments booked over the telephone you will be sent a payment link to pay the deposit and secure your appointment.
We ask all clients to arrive on time for your appointment and If it is your first appointment with us or you are having a new treatment please be aware that a consultation will be carried out first.
Some consultation forms will be sent to you to complete prior to your arrival and this will ensure that we can start your treatment promptly.
We will always try our best to accommodate our clients however this is not always possible without impacting on subsequent clients if you are running late for your appointment.
If you are more than 10 minutes late for your appointment it may not be possible to carry out the treatment in full, you will still be charged for the full cost of your treatment.
If you are more than 10 minutes late and it is not possible to carry out your treatment, we will offer to reschedule this however 50% of the treatment cost will be charged.
If you are unable to attend your appointment it can be rescheduled or cancelled if over 48hours notice free of charge by sending a WhatsApp or phoning 020 8763 2099
By giving us more notice of this, we have chance to refill your appointment with clients on our waiting list.
Our cancellation charges are as follows • Cancellation/Rescheduled appointment up to 48hours before appointment – no charge • Cancellation/Rescheduled appointment between 48-24hours – 50% charge • Cancellation/Rescheduled less than 24hours notice – 100% charge
RIGHT TO REFUSE
We have the right to refuse any individual we feel is unfit for a treatment, this includes but is not limited to;
Any individual that appears under the influence of drugs and alcohol. This is in place to protect you as well as our therapists.
Certain treatments also come with what is known as contra-indications, these are conditions that can interfere with a result of a treatment. Any medical conditions that are displayed or made aware to us during the consultation as a contra-indication will be explained to you by a therapist why this cannot be carried out. In this instance the therapist will discuss if there is another treatment suitable.
Any individual who displays behaviour that makes a member of staff feel uncomfortable, disrespected or intimidated. We provide a safe environment for our team and clients and this should be respected.
A treatment to a client who is not the required age for that treatment.
CHILDREN ON THE PREMISES
We do not allow any children on the premises under the age of 14 unless they are • Having a treatment with their parent/guardian present • With their parent/guardian and the treatment is not in a treatment room
We are unable to let children stay unattended on our premises for their own safety.
COVID-19 Restrictions - Whilst the COVID restrictions are in place we are not able to have any guests (children or adults) accompanying clients unless they are having treatments themselves.
AGE REQUIREMENTS FOR TREATMENTS
Certain treatments are not suitable or insured due to the age of the client. Below is a list of treatments that carry strict age restrictions for clients. If we are in any doubt of the client’s age, proof of identity can be asked for.
Treatment or Service Minimum Age of Client
Intimate Waxing 18 Chemical Peels 18 Tinting or Lash treatments 16 Electrical Facials 18
Some treatments are permitted for under-16s, but you must ensure you have written permission from a parent or legal guardian before going ahead.
A parent or responsible adult must be present during the treatment (in the same treatment room).
Beauty therapists must protect and promote the welfare of under-16s and vulnerable adults.
We must ensure treatments are safe and appropriate and that the individual wants to have the treatment and/or services.
All clients wishing to have tinting treatments must have had a patch test within the last 6 months at our salon before treatments.
The patch test needed to be carried out 48 hours before a booked treatment.
Failing to turn up for your patch test will result in the appointment being cancelled.
If you have had tinting treatments in other salons, we still require you to have a patch test with us prior to your lash tint, brow tint, lash lift treatment.
COVID-19 All clients must have a new patch following lockdown, regardless of their last visit to us. This is because if you have come into contact with the virus (even being a-symptomatic) you may have increased sensitivities to topical products such as tint. This is following the advice of our insurers and manufacturers recommendations.
If you have any medical issues, we need to be aware of these and they need to be mentioned before the treatment in your consultation with your therapist.
If you are on medication, please make us aware before any treatment is started.
We strive to give the best treatments and service to all clients, every appointment.
We hope you are happy with your purchase but if you want to return please notify us within 10 days and you must have taken care of the product and it should be in it's original packaging and not be used or damaged and returns must be made within 14 days of delivery.
It is your responsibility for the cost of returns unless it is faulty or incorrect.
Please return all items in suitable packaging to protect from damage.
Refunds will be given within 10 days of return.
Pamper Parlour, The Grove Coulsdon, Surrey, CR5 2BH