This dual-action care, mask and enzymatic peeling is suitable for skin lacking in radiance. PRODUCT DETAILS Its pearly gel texture coats the skin in a refreshing layer. Pomegranate enzyme is known to improve cellular renewal, and works to smooth and refine skin texture. Optimised Vitamin C, renowned to unify the complexion and boost radiance, provides…
A true breath of fresh air, this daily toner reveals the complexions’ natural glow. PRODUCT DETAILS At the heart of the formula, Activ’Glow complex enriched with essential minerals helps detoxify and strengthen skin cells. The toner also combines optimised vitamin C, renowned for its ability to even out skin tone and restore radiance, with a…
This cream reduces the expression lines formed when the skin contracts during facial movements, while reviving the skin’s natural radiance. PRODUCT DETAILS Its rich and creamy texture provides a genuine sense of comfort, while its formula blends a dual hyaluronic acid combo (high molecular weight and fractionated) to plump up and moisturise the skin, with…
This detox cream suitable for tired skin reduces cutaneous signs of fatigue while reviving the complexion’s natural radiance. Its rich, melting texture releases the goodness of the active ingredients without delay. At the heart of the formula, the Activ’Glow Complex brings to the skin essential minerals needed to revitalise and brighten the complexion. This detoxifying…
The easiest way to book your treatments is by sending a WhatsApp message or calling 020 8763 2099. This service is available 24/7 however replies will be made during work hours only and please be aware that if we are currently serving a client or the salon is closed, we may not be able to take your call. If you leave a short message and your contact details we will respond as soon as possible.
Once you have made an appointment you will receive a confirmation message with the treatment booked along with the date, time of your appointment.
Reminders will be sent out 24 hours prior to your appointment via WhatsApp.
If booking over the phone we require a 50% booking fee.
If you have gift vouchers for your treatment, please have your voucher number to hand and we can reserve your appointment with the voucher credit.
For appointments booked over the telephone you will be sent a payment link to pay the deposit and secure your appointment.
We ask all clients to arrive on time for your appointment and If it is your first appointment with us or you are having a new treatment please be aware that a consultation will be carried out first.
Some consultation forms will be sent to you to complete prior to your arrival and this will ensure that we can start your treatment promptly.
We will always try our best to accommodate our clients however this is not always possible without impacting on subsequent clients if you are running late for your appointment.
If you are more than 10 minutes late for your appointment it may not be possible to carry out the treatment in full, you will still be charged for the full cost of your treatment.
If you are more than 10 minutes late and it is not possible to carry out your treatment, we will offer to reschedule this however 50% of the treatment cost will be charged.
If you are unable to attend your appointment it can be rescheduled or cancelled if over 48 hours notice free of charge by sending a WhatsApp or phoning 020 8763 2099
By giving us more notice of this, we have chance to refill your appointment with clients on our waiting list.
Our cancellation charges are as follows • Cancellation/Rescheduled appointment up to 48 hours before appointment – no charge • Cancellation/Rescheduled appointment between 48-24 hours – 50% charge • Cancellation/Rescheduled less than 24 hours notice – 100% charge
RIGHT TO REFUSE
We have the right to refuse any individual we feel is unfit for a treatment, this includes but is not limited to;
Any individual that appears under the influence of drugs and alcohol. This is in place to protect you as well as our therapists.
Certain treatments also come with what is known as contra-indications, these are conditions that can interfere with a result of a treatment. Any medical conditions that are displayed or made aware to us during the consultation as a contra-indication will be explained to you by a therapist why this cannot be carried out. In this instance the therapist will discuss if there is another treatment suitable.
Any individual who displays behaviour that makes a member of staff feel uncomfortable, disrespected or intimidated. We provide a safe environment for our team and clients and this should be respected.
A treatment to a client who is not the required age for that treatment.
CHILDREN ON THE PREMISES
We do not allow any children on the premises under the age of 14 unless they are • Having a treatment with their parent/guardian present • With their parent/guardian and the treatment is not in a treatment room.
We are unable to let children stay unattended on our premises for their own safety.
AGE REQUIREMENTS FOR TREATMENTS
Certain treatments are not suitable or insured due to the age of the client. Below is a list of treatments that carry strict age restrictions for clients. If we are in any doubt of the client’s age, proof of identity can be asked for.
Treatment or Service Minimum Age of Client
Intimate Waxing 18 Chemical Peels 18 Tinting or Lash treatments 16 Electrical Facials 18
Some treatments are permitted for under-16s, but you must ensure you have written permission from a parent or legal guardian before going ahead.
A parent or responsible adult must be present during the treatment (in the same treatment room).
We hope you are happy with your purchase but if you want to return please notify us within 10 days and you must have taken care of the product and it should be in it's original packaging and not be used or damaged and returns must be made within 14 days of delivery.
It is your responsibility for the cost of returns unless it is faulty or incorrect.
Please return all items in suitable packaging to protect from damage.
Refunds will be given within 10 days of return.
Pamper Parlour, The Grove Coulsdon, Surrey, CR5 2BH