Perfecting make-up remover with CAVIAR and Damask rose. PRODUCT DETAILS The Milk draws on the richness of the ocean, packed with minerals, vitamins, amino acids and fatty acids, to offer a composition with remarkable cosmetic benefits. In this formula, the power of French caviar, known for being naturally rich in omega-3 and minerals, is blended…
A true breath of fresh air, this daily toner reveals the complexion’s natural glow. PRODUCT DETAILS At the heart of the formula, Activ’Glow complex enriched with essential minerals helps detoxify and strengthen skin cells. The toner also combines optimised vitamin C, renowned for its ability to even out skin tone and restore radiance, with a…
This gentle alcohol-free toner removes make-up while refreshing sensitive skin. PRODUCT DETAILS Its lightweight texture removes every last trace of make-up. Its formula contains soothing linden floral water and saffron flower to strengthen the cutaneous barrier and relieve feelings of discomfort. The skin is refreshed and soothed with all traces of make-up removed. Application advice :…
An acid complex works deep within the formula to gently exfoliate, sloughing away dead skin cells and refining skin texture. Sebum-regulating MatiSystem technology provides a clean and clear finish. Skin is refreshed and perfectly cleansed, with no dryness. Impurities and dead skin cells are washed away. Application advice : Use morning and/or evening. Lather into a…
This voluptuous milk gently removes make-up. Its velvety, fluid and comfortable texture removes all traces of make-up and impurities. Its formula contains anti-aging purple orchid extract. Damask rose and grapeseed oil are combined for a nourishing and emollient effect. Skin is cleansed, soft and comfortable. Ingredients: Grape seed oil : This oil is refined and…
This beauty essence removes every last trace of make-up and primes all skin types to receive other products by Matis. Its targeted formula ensures everyday micro-exfoliation thanks to MATIS’ priming complex (containing lactic acid). Astringent Damask rose floral water and the Natural Moisturizing Factors (NMFs) quench the epidermis. Skin is clear, supple and perfectly primed….
This micellar water traps and eliminates all traces of make-up, impurities and pollutants in a single step. Through a powerful formula that unites biotechnology and plant-based properties. The PMO3 complex prevents airborne pollution (carbon particles, nanoparticles, ozone) from sticking to the skin. Antioxidant Damask rose floral water helps protect the skin against free radicals. Fully…
This foaming cleanser transforms into a light, delicate and fine foam upon contact with water. Its gentle plant-based formula combines precious purple orchid (anti-aging properties) and cranberry (antioxidant properties) to provide genuinely cleansing care. The purifying acid complex deeply cleans. This foam washes away make-up and impurities, leaving skin perfectly cleansed, soft and clear. Ingredients:…
This dual-action care, mask and enzymatic peeling is suitable for skin lacking in radiance. PRODUCT DETAILS Its pearly gel texture coats the skin in a refreshing layer. Pomegranate enzyme is known to improve cellular renewal, and works to smooth and refine skin texture. Optimised Vitamin C, renowned to unify the complexion and boost radiance, provides…
This make-up remover gently washes away make-up while respecting the skin, and is ideal for sensitive and delicate skin. PRODUCT DETAILS Its texture combines the sweetness of a milk with the freshness of a lotion. At the heart of the formula, the orange blossom essential wax with emollient and softening properties, and saffron flower to…
This cleansing and perfecting toner helps optimise cell renewal to perfect the skin’s complexion daily. Perfect for blemish-prone skin, its formula combines the power of active ingredients to enhance the appearance and quality of the skin (pores and sebum) as well as brightness skin tone thanks to a light enzymatic exfoliation. The skin is clear…
This granule-free scrub gently exfoliates the most delicate skin, and is suitable for sensitive and reactive skin. PRODUCT DETAILS Its enveloping texture provides instant comfort. Its formula contains an enzymatic exfoliant (Bacillus ferment) to eliminate dead skin cells and boost renewal. Saffron flower strengthens the cutaneous barrier and soothes the skin. The skin is clean…
This harmonising treatment, adapted to sensitive and uncomfortable skin, helps rebalance the bioflora and preserve the skin barrier Its soft, delicate texture envelops the skin in a protective cocoon. PRODUCT DETAILS At the heart of the formula, a biotechnological complex restore the skin’s barrier mechanism, rebalance skin flora and boost its natural defences. This cream…
Sublimating essence with CAVIAR, the perfect pre-treatment toner. PRODUCT DETAILS The Essence draws on the richness of the ocean, packed with minerals, vitamins, amino acids and fatty acids, to offer a formula with remarkable cosmetic benefits. In this formula, the power of French caviar, known for being naturally rich in omega-3 and minerals, is blended with…
THE SERUM, supreme elixir with CAVIAR, offers a unique, global anti-ageing solution and an unparalleled sensory experience. PRODUCT DETAILS This satiny smooth concentrate of exceptional oils offers the power of French caviar, rich in Omega-3 and minerals, blended with a potent active ingredient that firms skin and fights wrinkles. The skin is nourished, revived, supple,…
Absolute anti-ageing care with CAVIAR and Damask rose, offers a unique, global anti-ageing solution. PRODUCT DETAILS The Cream draws on the richness of the ocean, packed with minerals, vitamins, amino acids and fatty acids, to offer a composition with remarkable cosmetic benefits. In this formula, the power of French caviar, known for being naturally rich in…
The easiest way to book your treatments is by sending a WhatsApp message or calling 020 8763 2099. This service is available 24/7 however replies will be made during work hours only and please be aware that if we are currently serving a client or the salon is closed, we may not be able to take your call. If you leave a short message and your contact details we will respond as soon as possible.
Once you have made an appointment you will receive a confirmation message with the treatment booked along with the date, time of your appointment.
Reminders will be sent out 24 hours prior to your appointment via WhatsApp.
If booking over the phone we require a 50% booking fee.
If you have gift vouchers for your treatment, please have your voucher number to hand and we can reserve your appointment with the voucher credit.
For appointments booked over the telephone you will be sent a payment link to pay the deposit and secure your appointment.
We ask all clients to arrive on time for your appointment and If it is your first appointment with us or you are having a new treatment please be aware that a consultation will be carried out first.
Some consultation forms will be sent to you to complete prior to your arrival and this will ensure that we can start your treatment promptly.
We will always try our best to accommodate our clients however this is not always possible without impacting on subsequent clients if you are running late for your appointment.
If you are more than 10 minutes late for your appointment it may not be possible to carry out the treatment in full, you will still be charged for the full cost of your treatment.
If you are more than 10 minutes late and it is not possible to carry out your treatment, we will offer to reschedule this however 50% of the treatment cost will be charged.
If you are unable to attend your appointment it can be rescheduled or cancelled if over 48hours notice free of charge by sending a WhatsApp or phoning 020 8763 2099
By giving us more notice of this, we have chance to refill your appointment with clients on our waiting list.
Our cancellation charges are as follows • Cancellation/Rescheduled appointment up to 48hours before appointment – no charge • Cancellation/Rescheduled appointment between 48-24hours – 50% charge • Cancellation/Rescheduled less than 24hours notice – 100% charge
RIGHT TO REFUSE
We have the right to refuse any individual we feel is unfit for a treatment, this includes but is not limited to;
Any individual that appears under the influence of drugs and alcohol. This is in place to protect you as well as our therapists.
Certain treatments also come with what is known as contra-indications, these are conditions that can interfere with a result of a treatment. Any medical conditions that are displayed or made aware to us during the consultation as a contra-indication will be explained to you by a therapist why this cannot be carried out. In this instance the therapist will discuss if there is another treatment suitable.
Any individual who displays behaviour that makes a member of staff feel uncomfortable, disrespected or intimidated. We provide a safe environment for our team and clients and this should be respected.
A treatment to a client who is not the required age for that treatment.
CHILDREN ON THE PREMISES
We do not allow any children on the premises under the age of 14 unless they are • Having a treatment with their parent/guardian present • With their parent/guardian and the treatment is not in a treatment room
We are unable to let children stay unattended on our premises for their own safety.
COVID-19 Restrictions - Whilst the COVID restrictions are in place we are not able to have any guests (children or adults) accompanying clients unless they are having treatments themselves.
AGE REQUIREMENTS FOR TREATMENTS
Certain treatments are not suitable or insured due to the age of the client. Below is a list of treatments that carry strict age restrictions for clients. If we are in any doubt of the client’s age, proof of identity can be asked for.
Treatment or Service Minimum Age of Client
Intimate Waxing 18 Chemical Peels 18 Tinting or Lash treatments 16 Electrical Facials 18
Some treatments are permitted for under-16s, but you must ensure you have written permission from a parent or legal guardian before going ahead.
A parent or responsible adult must be present during the treatment (in the same treatment room).
Beauty therapists must protect and promote the welfare of under-16s and vulnerable adults.
We must ensure treatments are safe and appropriate and that the individual wants to have the treatment and/or services.
All clients wishing to have tinting treatments must have had a patch test within the last 6 months at our salon before treatments.
The patch test needed to be carried out 48 hours before a booked treatment.
Failing to turn up for your patch test will result in the appointment being cancelled.
If you have had tinting treatments in other salons, we still require you to have a patch test with us prior to your lash tint, brow tint, lash lift treatment.
COVID-19 All clients must have a new patch following lockdown, regardless of their last visit to us. This is because if you have come into contact with the virus (even being a-symptomatic) you may have increased sensitivities to topical products such as tint. This is following the advice of our insurers and manufacturers recommendations.
If you have any medical issues, we need to be aware of these and they need to be mentioned before the treatment in your consultation with your therapist.
If you are on medication, please make us aware before any treatment is started.
We strive to give the best treatments and service to all clients, every appointment.
We hope you are happy with your purchase but if you want to return please notify us within 10 days and you must have taken care of the product and it should be in it's original packaging and not be used or damaged and returns must be made within 14 days of delivery.
It is your responsibility for the cost of returns unless it is faulty or incorrect.
Please return all items in suitable packaging to protect from damage.
Refunds will be given within 10 days of return.
Pamper Parlour, The Grove Coulsdon, Surrey, CR5 2BH