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Matis Paris Skincare
Send us a message
Please do feel free to contact us on WhatsApp if you have any question or need any help / advice.
More Information
Monday - Closed
Tuesday - 10am - 7.30pm
Wednesday - 10am - 7.30pm
Thursday - 10am - 7.30pm
Friday - 10am - 7.30pm
Saturday - 10am - 5pm Sales Only
Sunday - Closed
BOOKING POLICY
The easiest way to book your treatments is by sending a WhatsApp message or calling 020 8763 2099. This service is available 24/7 however replies will be made during work hours only and please be aware that if we are currently serving a client or the salon is closed, we may not be able to take your call. If you leave a short message and your contact details we will respond as soon as possible.
Once you have made an appointment you will receive a confirmation message with the treatment booked along with the date, time of your appointment.
Reminders will be sent out 24 hours prior to your appointment via WhatsApp.
BOOKING FEE
If booking over the phone we require a 50% booking fee.
If you have gift vouchers for your treatment, please have your voucher number to hand and we can reserve your appointment with the voucher credit.
For appointments booked over the telephone you will be sent a payment link to pay the deposit and secure your appointment.
APPOINTMENT TIME
We ask all clients to arrive on time for your appointment and If it is your first appointment with us or you are having a new treatment please be aware that a consultation will be carried out first.
Some consultation forms will be sent to you to complete prior to your arrival and this will ensure that we can start your treatment promptly.
LATE ARRIVALS
We will always try our best to accommodate our clients however this is not always possible without impacting on subsequent clients if you are running late for your appointment.
If you are more than 10 minutes late for your appointment it may not be possible to carry out the treatment in full, you will still be charged for the full cost of your treatment.
If you are more than 10 minutes late and it is not possible to carry out your treatment, we will offer to reschedule this however 50% of the treatment cost will be charged.
CANCELLATION POLICY
If you are unable to attend your appointment it can be rescheduled or cancelled if over 48hours notice free of charge by sending a WhatsApp or phoning 020 8763 2099
By giving us more notice of this, we have chance to refill your appointment with clients on our waiting list.
Our cancellation charges are as follows
• Cancellation/Rescheduled appointment up to 48hours before appointment – no charge
• Cancellation/Rescheduled appointment between 48-24hours – 50% charge
• Cancellation/Rescheduled less than 24hours notice – 100% charge
RIGHT TO REFUSE
We have the right to refuse any individual we feel is unfit for a treatment, this includes but is not limited to;
- Any individual that appears under the influence of drugs and alcohol. This is in place to protect you as well as our therapists.
- Certain treatments also come with what is known as contra-indications, these are conditions that can interfere with a result of a treatment. Any medical conditions that are displayed or made aware to us during the consultation as a contra-indication will be explained to you by a therapist why this cannot be carried out. In this instance the therapist will discuss if there is another treatment suitable.
- Any individual who displays behaviour that makes a member of staff feel uncomfortable, disrespected or intimidated. We provide a safe environment for our team and clients and this should be respected.
- A treatment to a client who is not the required age for that treatment.
CHILDREN ON THE PREMISES
We do not allow any children on the premises under the age of 14 unless they are
• Having a treatment with their parent/guardian present
• With their parent/guardian and the treatment is not in a treatment room
We are unable to let children stay unattended on our premises for their own safety.
COVID-19 Restrictions - Whilst the COVID restrictions are in place we are not able to have any guests (children or adults) accompanying clients unless they are having treatments themselves.
AGE REQUIREMENTS FOR TREATMENTS
Certain treatments are not suitable or insured due to the age of the client. Below is a list of treatments that carry strict age restrictions for clients. If we are in any doubt of the client’s age, proof of identity can be asked for.
Treatment or Service Minimum Age of Client
Intimate Waxing 18
Chemical Peels 18
Tinting or Lash treatments 16
Electrical Facials 18
Some treatments are permitted for under-16s, but you must ensure you have written permission from a parent or legal guardian before going ahead.
A parent or responsible adult must be present during the treatment (in the same treatment room).
The permitted treatments are:
• Waxing (not intimate waxing).
• Facials
• Manicures
• Pedicures
Beauty therapists must protect and promote the welfare of under-16s and vulnerable adults.
We must ensure treatments are safe and appropriate and that the individual wants to have the treatment and/or services.
PATCH TESTING
All clients wishing to have tinting treatments must have had a patch test within the last 6 months at our salon before treatments.
The patch test needed to be carried out 48 hours before a booked treatment.
Failing to turn up for your patch test will result in the appointment being cancelled.
If you have had tinting treatments in other salons, we still require you to have a patch test with us prior to your lash tint, brow tint, lash lift treatment.
COVID-19 All clients must have a new patch following lockdown, regardless of their last visit to us. This is because if you have come into contact with the virus (even being a-symptomatic) you may have increased sensitivities to topical products such as tint. This is following the advice of our insurers and manufacturers recommendations.
MEDICAL ISSUES
If you have any medical issues, we need to be aware of these and they need to be mentioned before the treatment in your consultation with your therapist.
If you are on medication, please make us aware before any treatment is started.
COMPLAINTS PROCEDURE
We strive to give the best treatments and service to all clients, every appointment.
If you do not feel this was achieved or have suggestions for ways in which we can improve, please contact Sharon or complete our contact form on our website www.pamper-parlour.com or email info@pamperparlour.com can investigate and ensure we improve our service in the future.
Thank you for your understanding,
Pamper Parlour
Terms and Conditions
These terms and conditions apply when you place an order from website http:/www.pamper-parlour.com. Terms and conditions can change so always check when ordering.
All orders are subject to availability and all communication will be made to the email address you supply when you make your order.
Delivery Charges
Delivery is to the UK only 2nd class and will take 3-5 days even though due to Covid-19 orders might take slightly longer to arrive.
Delivery is £3.50 per order plus you also have a free click and collect option if you are local but pick up time and day must be arranged first.
If the parcel is damaged on delivery please do not accept it.
Returns and refunds
We hope you are happy with your purchase but if you want to return please notify us within 10 days and you must have taken care of the product and it should be in it's original packaging and not be used or damaged and returns must be made within 14 days of delivery.
It is your responsibility for the cost of returns unless it is faulty or incorrect.
Please return all items in suitable packaging to protect from damage.
Refunds will be given within 10 days of return.
Our Details
- 020 8763 2099
- info@pamper-parlour.com
Opening Hours
Monday – CLOSED
Tuesday – 10:00 – 19:30
Wednesday – 10:00 – 19.30
Thursday – 10:00 – 19:30
Friday – 10:00 – 19.30
Saturday – 10:00 – 17:00 Sales Only
Sunday – CLOSED
Copyright © 2022 Pamper Parlour, All rights reserved.